Introduction
OAKVALE HEALTH CARE LTD
Company number 15642998
Registered office address:
191 Shirley Road, Southampton, England, SO15 3FG
info@oakvalehealthcare.co.uk
OAKVALE HEALTH CARE LTD (“OAKVALE”, “we” or “us”) takes the privacy and security of your personal information very seriously.
In this privacy notice, we set out how we collect and use your personal information before, during, and after your client relationship with us, in accordance with data protection legislation.
We may update this notice at any time and may provide you with additional privacy notices as necessary.
Personal Information That We Process
Personal information means any information about an individual from which that person can be identified. It does not include anonymous information where the identity has been removed.
There are “special categories” of more sensitive personal information that require a higher level of protection, such as health information, ethnicity, or religious beliefs.
We may collect, store, and use the following categories of personal information about you and/or the cared-for person:
- Personal contact details such as name, title, job title (for organisational accounts), addresses, telephone numbers, and personal email addresses.
- Sex of cared-for person.
- Age of cared-for person.
We may also collect, store, and use the following “special categories” of more sensitive personal information:
- Information about health, including any medical condition, health and sickness records for the cared-for person.
How We Collect Personal Information
We collect personal information through the signup process—either directly from you or, where care is for another individual, from the individual or organisation with responsibility for seeking care on their behalf.
We may collect further personal information during the course of providing our services.
How We Use Your Personal Information
We will only process your personal information if we have a lawful ground for doing so. Most commonly, we use your personal information in the following circumstances:
- Where you have provided the information voluntarily (consent).
- Where we need the information to perform the contract between us or any other contract with you.
- Where we need the information to comply with a legal obligation.
We may also use your personal information in the following situations, though these are not likely:
- Where we need to protect your interests (or someone else’s).
- Where it is needed in the public interest or for official purposes.
Information Security
We have implemented appropriate measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed.
Information Retention
We will retain your personal information only as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
We consider the amount, nature and sensitivity of personal information, potential risk of harm from unauthorised use or disclosure, the purposes for processing your information, whether these can be met by other means, and applicable legal requirements to determine retention periods.
We will delete information about you when required by law or on your direct request and may also remove information that is inappropriate or no longer relevant, at our sole discretion.
What Are Your Rights?
You have various rights under data protection law, including:
- Transparency on how we use your information (right to be informed).
- The right to request a copy of the information we hold about you, to be supplied within one month (right of access).
- The right to update or amend information we hold about you if incorrect (right of rectification).
- The right to ask us to stop using your information (right to restrict processing).
- The right to have your personal data removed from our records (right to be “forgotten”).
- The right to object to the processing of your information for marketing purposes (right to object).
- The right to obtain and reuse your information for your own purposes (right to data portability).
- The right not to be subject to a decision based solely on automated processing, including profiling.
If you wish to raise a complaint about how we have handled your personal information, contact us and we will investigate. If you are dissatisfied or believe we are not processing your information in accordance with the law, you may also contact the Information Commissioner’s Office (ICO).
To learn more about your rights, visit the ICO website.
To request a copy of our policy, please email info@oakvalehealthcare.co.uk.
Website Visitors
Comments
When visitors leave comments on the site, we collect the data shown in the comments form as well as the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public alongside your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the website.
Cookies
If you leave a comment, you may opt-in to saving your name, email address, and website in cookies, for your convenience. These last one year.
If you visit our login page, a temporary cookie will determine if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” login persists for two weeks. Logging out removes the login cookies.
If editing or publishing an article, an additional cookie will indicate the post ID of the article edited. It expires after one day.
Cookie Table: Microsoft Clarity & Google Analytics 4
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| _ga | Google Analytics 4 | Used to distinguish users. | 2 years | Analytics |
| _gid | Google Analytics 4 | Used to distinguish users. | 24 hours | Analytics |
| _gat | Google Analytics 4 | Used to throttle request rate. | 1 minute | Analytics |
| ga<container-id> | Google Analytics 4 | Used to persist session state. | 2 years | Analytics |
| CLID | Microsoft Clarity | Identifies the first-time Clarity saw this user | 1 year | Analytics |
| ANONCHK | Microsoft Clarity | Indicates if MUID is transferred to ANID cookie | 10 minutes | Analytics |
| MR | Microsoft Clarity | Used for retargeting. | 7 days | Analytics |
| MUID | Microsoft Clarity | Identifies unique web browsers visiting Microsoft sites | 1 year | Analytics |
| SM | Microsoft Clarity | Used for synchronizing MUID across domains. | Session | Analytics |
This table covers standard cookie names for Google Analytics 4 and Microsoft Clarity, but actual cookies set may vary depending on features used.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
These external websites may collect data about you, use cookies, embed further third-party tracking, and monitor your interactions with embedded content, including tracking interactions if you have an account and are logged in to that website.
Who We Share Your Data With
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, it and its metadata are retained indefinitely. This enables recognition and approval of follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we store the personal information provided in their user profile. All users can see, edit, or delete their own personal information at any time (except for the username). Website administrators can also see and edit this information.
What Rights You Have Over Your Data
If you have an account or have left comments, you can request to receive an exported file of the personal data we hold about you, including data you have provided. You may also request erasure of personal data we hold. This does not include data required for administrative, legal, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
For further information, questions, or concerns regarding privacy practices at OAKVALE HEALTH CARE LTD, please contact:
info@oakvalehealthcare.co.uk